We want you to be very satisfied with your order. Monogrammed items are not returnable. Please be very careful when ordering and email us before ordering if you have any questions.
Monogrammed items are NOT returnable unless it is a mistake on our end. Please be very careful when typing in your order. Names will be stitched exactly as you type them in. Example, if you type in a name in all uppercase letters (HUDSON), then we will stitch the name in all uppercase letters.
If we have made a mistake, please notice us by email within 3 days of receiving your item. We will either replace your item or offer a refund.
If for some reason you are unhappy with your non-monogrammed order, please contact us within 5 days of receiving your to to set up a return. Items can be returned for a refund or store credit. Shipping charges for the return will be your responsibility. If you return your item, original shipping charges will be deducted from your refund or your store credit.
If you cancel your order before it is shipped, there will be a cancellation fee of $2.50.
Sale items can not be returned and are non-refundable.