Store Information and Policies
Our store information and store policies are discussed below. If you have a questions, please feel free to contact us. We love hearing from you.
What we are ABout
We strive to offer you the best baby gifts at the best price possible and give you the absolute best customer service. Every customer is important to us and we hope you will consider us your "go to" online store for baby gifts. Should a problem occur with your order, please contact us so we can try in every way to fix the problem. We strive for a happy shopping experience with all our customers here at The Polka Dot Store & thank you for your business.
Please double check your contact and shipping information before you complete your order. Your email address is the first way we will try to contact you if there is a problem with your order.
OUR CONTACT INFORMATION
We appreciate your efforts to contact us if needed. Our email address is firstname.lastname@example.org Email allows you to provide us with a more detailed description of your questions or concerns. However, we can also be contacted by phone at (229)221-4014. If your call is not answered, please leave a message and we will get back to you as soon as we can. Phone calls will be answered between the hours of 10:00 am and 4:00pm EST Monday - Friday.
OUT OF STOCK ITEMS
Occasionally, items become out of stock before we can update the website. If you order an item and it is temporarily out of stock, we will email you with this information and ask if you would like to select another item, want a refund, or want to wait until the item can be reordered and gotten back in stock. Please make sure your email address is correct when you place your order.
Items are shipped from 81 Feather Lane, Thomasville, GA, 31757.
Certain Christening gowns, daygowns, and bonnets are custom made at time of order so please allow 2-3 weeks to ship. If you need your item sooner, please email us letting us know the date you need your item. We will do our best to meet your needs.
Personalized or monogrammed items will ship in 3 -7 business days. Non-personalized items typically ship in 1-2 business days.
Our products ship USPS Priority Mail and we charge a flat rate of $7.50. If your order, before shipping, totals over $125.00, please use our coupon code FREESHIP125 for free shipping.
All orders are packaged in a cello bag, tied with raffia ribbon, and a gift card is attached. Your order will be gift giving ready with you receive it.
Orders can be shipped to the gift recipient. We will gladly hand write a gift message for you on the gift card. You can leave your gift message at check-out. If you know this is a gift, pricing will not be included on the packing slip.
International shipping: We will gladly ship internationally but we charge a handling fee of $10.00 and shipping rates start at $39.95 for Priority Mail. Please contact us at email@example.com. before placing your order for shipping and handling information. Once you have placed your order, you will be emailed a separate shipping invoice via Paypal.
Shipping to Canada starts at $23.70 for a padded flat rate envelope. If you order will not ship in a padded flat rate envelope, you will be charged the Priority International rate determined by weight and box dimension. A separate shipping invoice via Paypal will be emailed to the address you provided.
Monogramming and personalization is free on most items. We also do not inflate our prices to cover the cost of monogramming. We offer free monogramming on most items to help you make your gift extra special and because we value your business. Please understand if we charge a monogram fee for sale items are items difficult to monogram.
Monogrammed (personalized) items are not returnable unless it is our mistake. Names will be stitched exactly as you type them. In other words, if you type the name in all caps, the name will be stitched in all caps. Monograms are stitched in the following order, FIRST NAME INITIAL, LAST NAME INITIAL, MIDDLE NAME INITIAL with the middle (last name initial) letter larger and in the center.
Thread colors can vary by monitors. The thread colors in the pictures are as true as possible. If you are unsure of a color, you can leave us a note at check-out telling us to match the tread to a color in the product and we will match as closely as possible. If you are still unsure about a thread color choice, you can email us and ask our advice.
We have new coral thread colors that are not pictured. Please notify us at checkout if you want us to use the color coral.